Restaurant
Al-Baik Pakistan
Islamabad, Pakistan
Half the wait, same kitchen.
A POS at the counter and nothing beyond it — every order written by hand and walked to the kitchen. Now waiters punch orders at the table and guests eat in half the time.
Products on one system
5
Products used
RestaurantOS POSWaiter AppKitchen Display SystemFeedback ModuleInventory Management
Al-Baik Pakistan had a point of sale at the counter and nothing beyond it. Orders travelled through the restaurant on paper and memory. With RestaurantOS tablets in the hands of waiters and a kitchen display in the back, orders now reach the kitchen in seconds, and guests get their food in half the time.
Al-Baik Pakistan has earned a loyal following for its food. The food was never the problem — getting it to the table on time was. The way orders moved through the restaurant was another story.
A POS at the counter, and nothing beyond it
Al-Baik already had a point of sale system when they came to us. The trouble was that the system ended at the counter. There were no screens in the kitchen, no printers, nothing connecting the front of the restaurant to the back. Waiters took every order by hand and carried it to the kitchen themselves.
Each handwritten order took time to write and more time to reach the kitchen, and on a busy evening those delays stacked up. Guests were waiting around 30 minutes for their food to arrive.
Before
- Orders written by hand at the table
- Waiters carrying slips to the kitchen
- No screens or printers in the back
- ~30 minutes to serve an order
After
- Orders punched on tablets at the table
- Kitchen display updates instantly
- Guest feedback collected and rated
- ~15 minutes to serve an order
From notepads to tablets
Cowlar’s team equipped Al-Baik’s waiters with tablets running the RestaurantOS service app and placed a kitchen display tablet in the kitchen. A waiter now punches the order at the table, and it appears on the kitchen screen the same moment with every item and instruction on it.
The switch was complete. Al-Baik went from taking every order manually to taking every order on a tablet, and the notepads never came back.
How an order travels now
Table (tablet)
Kitchen display
Served
≈15 minutes
Table (notepad)
Walked to kitchen
Served
≈30 minutes
Orders now move directly from the table to the kitchen display instead of travelling by hand.
Serving time cut in half
The change showed up where it matters most, in how long guests wait. Before RestaurantOS, serving an order took around 30 minutes. Today it takes 15.
Half the serving time means food reaches the table sooner and the team gets through a full evening with far less pressure, because nobody is writing, carrying or chasing paper between courses.
Everything has become easier. Dine-in and takeaway are clearly separated, and our foodpanda orders come through on the same system.
Listening to guests, watching the stock
Speed was only part of the upgrade. Al-Baik now runs the RestaurantOS feedback module, so guests rate their experience and management hears about problems directly instead of finding out through a lost customer. The ratings give the team something concrete to improve against.
Behind the scenes, the inventory module tracks their existing stock, so management knows what is on hand at any point without a manual count.
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