Restaurant OS can be fully launched in as little as two hours. Share your menu and table count with our deployment team, and we can configure the platform and guide your team through setup on the same day.
Help Center
Frequently Asked Questions
Straight answers about setup, features, hardware, and running your restaurant with Restaurant OS.
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Getting Started
We only need your menu and number of tables to begin. Our team can digitize your menu and help source or create high-quality dish images when needed.
Yes. Our team can help transfer your existing menu and inventory into Restaurant OS during setup.
Yes. Restaurant OS provides QR codes and transparent holders for smaller restaurants as part of the plan. Restaurants with more than 20 tables can order custom-designed holders at material cost.
Yes. Stamp Cards and the Feedback module can be used on their own, without subscribing to the full Restaurant OS system.
Our team provides initial training when Restaurant OS is deployed. You will also have access to Restaurant OS University, an extensive library of video tutorials and FAQs organised by category, covering individual features and everyday tasks.
You can contact our support team on WhatsApp using the Customer Care number listed in our website footer.
Yes. You can change your subscription or add more modules as your restaurant’s needs grow.
Products & Features
Restaurant OS includes daily, weekly, monthly, and summary reports so owners can monitor sales, operations, and performance from one place.
Restaurant OS connects ordering, service, kitchen operations, reporting, delivery, and restaurant management in one system. That means less manual work, faster service, clearer oversight, and a more consistent guest experience.
Restaurant OS goes beyond payments and order entry. The same platform includes QR ordering, a kitchen display system, a service app, delivery tools, and restaurant management features without requiring a separate subscription for every workflow.
The platform manages an order from submission through delivery, including delivery zones, driver assignments, order status, and customer updates. Restaurants with their own fleet can also coordinate drivers from the same system.
Yes. Restaurant OS allows you to launch a branded online ordering website where customers can browse your menu and place orders directly with your restaurant.
No. Restaurant OS does not charge a commission on orders placed through your direct online ordering platform.
Yes. You can configure your delivery areas and fees, and manage your own delivery riders through Restaurant OS.
Yes. Each kitchen station can receive only its assigned items, helping staff focus on the orders relevant to their station.
Yes. You can manage your menu items, prices, photos, and offers directly through the Admin Portal.
Yes. You can configure sizes, add-ons, and extras so customers and staff can customise items when placing orders.
Yes. You can customise your feedback questions and receive alerts when customers submit negative feedback, helping your team respond promptly.
No. Customers scan the QR code to browse your menu and place orders through a web-based system, without downloading an app.
Yes. Customers can join the same table session and place orders from their own phones.
Yes. Customers can call a waiter or request their bill directly through the QR menu.
Yes. Restaurant OS allows you to split the bill between guests.
Integrations & Hardware
Yes. Our team coordinates directly with your existing POS provider to plan and complete a smooth integration without disrupting daily service.
Restaurant OS works on standard commercial devices. You can use a modern tablet, smartphone, or computer for the POS and service tools, while the kitchen display works on common Android or iOS tablets.
Yes. You can use kitchen display screens and printed kitchen order tickets together to suit your kitchen’s workflow.
Yes. You can use your existing receipt printers and cash drawers with Restaurant OS.
Yes. Restaurant OS integrates with Foodpanda, so Foodpanda orders appear directly in your Restaurant OS system.
Restaurant OS supports cash, card, and online payments.
Yes. Restaurant OS supports integration with the Federal Board of Revenue (FBR).
Restaurant Operations
Yes. Restaurant OS is designed to reduce order-processing time, improve accuracy, and keep front-of-house and kitchen teams synchronized during busy service periods.
Instead of stitching together separate tools, Restaurant OS connects the workflows a restaurant uses every day. It combines ordering, kitchen operations, service, delivery, reporting, and management with transparent plans and guided implementation.
Yes. Inventory tools track ingredients and usage, calculate recipe costs, and surface low-stock items so the team can reduce waste and make purchasing decisions with better information.
Yes. You can maintain supplier records, record purchases, and track stock wastage through Restaurant OS.
Yes. Restaurant OS supports offline operation, so you can keep using the system when your internet connection is unavailable.
You can mark the item as unavailable using a simple toggle, preventing customers from ordering it until it is available again.
Yes. Restaurant OS allows you to manage multiple branches from a single account.
Yes. You can configure different menus and prices for each branch.
Yes. You can access the Admin Portal remotely to monitor sales and restaurant activity wherever you are.
Yes. You can assign staff permissions to control which features and information each team member can access.
Yes. Restaurant OS allows you to export sales reports and other business data.
The applicable regional tax rate is charged in accordance with current laws. You can configure service charges according to your restaurant’s policy.
Yes. You can record opening and closing cash balances and track cashier shifts to support daily reconciliation.
Yes. Restaurant OS keeps a history of discounts, voids, and order cancellations for you to review.
Stamp Cards
No. Customers join through a QR code or link and save their digital stamp card to Apple Wallet, Google Wallet, or their mobile browser. No separate customer app is required.
Customers scan a QR code or open a link, enter a few details, and save their card to their wallet or browser in under a minute.
A cashier scans the customer's card or searches for them by phone number or name in the Stamp Cards Staff App, then taps to add a stamp.
Yes. An authorised cashier can remove a stamp and must record a reason, so mistakes can be corrected and reviewed.
The Staff App shows the customer's current stamp balance and immediately indicates when a reward is available. An authorised cashier can then verify and mark it as redeemed, recording the cashier, location, and time.
Yes. Stamp Cards runs as a standalone programme through the Stamp Cards Staff App on an authorised phone or tablet, with no changes needed to your current setup.
Yes. Any number of authorised staff can be given their own login to the Stamp Cards Staff App.
Yes. You can set your logo, brand colours, stamp icon, rewards, and customer messaging for each programme.
Yes. Customers can save their digital stamp card directly to Apple Wallet or Google Wallet.
A branded stamp card can usually be built and ready to launch within a day.
Yes. Stamp and reward activity is recorded by location, so you can run the same programme across branches and compare performance between them.
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